Frequently asked questions

We are a Chilean marketplace that connects travelers with professional, certified, and local guides for adventure and niche tourism experiences in our country.

Safety is our highest priority. We work exclusively with professional guides with proven experience, certifications and risk management.

You can explore the profiles of our guides and the activities they offer. Once you find your ideal adventure, you select the date and book directly through our secure payment platform.

We accept card payments through Webpay Plus, Mercado Pago and VirtualPos (PIX), as well as payments through PayPal.

Once your booking is confirmed, a secure chat will be enabled within our platform so you can communicate directly with your guide.

Each tour has a specific cancellation policy (Flexible, Moderate, or Strict) defined by the guide. This information is clearly visible on each tour's page before you make a booking. What happens if a tour is canceled due to bad weather? In cases of Force Majeure (such as a park closure due to adverse weather conditions), the platform will mediate between the traveler and the guide to either reschedule the tour or agree on a full refund. For further information, please go to our contact page and send us an email.

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